Toyota Kirloskar Motors – Bidadi Bangalore
1. Customer Focus
2. Planning and Organizing
3. Improvement Orientation
4. Result Orientation
5. Learning and Change Orientation
Methodology
Structure
- An experiential learning format that was fun, where conditioning issues, was
addressed in a non-threatening atmosphere - Each session lasted for Four Hours and the program was conducted over a period of 3 Full days
- Each session began by reviewing learning’s and finding out how the application of those learning’s would help in their work responsibilities
- These goals are the basis of the learning’s from the session and the application of the same in their respective jobs
- Each session ended with a recap of the learning’s of the session.
Feedback
“I have become more customer focused. Earlier there was procrastination. Now there is no time for procrastination at all. In fact I received praise from customer and I feel happy. My planning has improved therefore results are on time, stress has come down. I have become more conscious of how I spend time.”
-- Ratul Sood
“Bit size chunks, Road map leads to destination, time wasting conscious has helped me to plan well. Working has become less stressful. Earlier I could work only on one task now by planning I am able to do many tasks at a time by scheduling time for them. I have reduced time wasting on smoking and this has also reduced the no. of cigarettes I smoke.”
-- Pavan
“For my subordinates I am now focusing on their strengths and assigning right job to them. I saved time and achieved results in short span.I am able to manage my time and schedule tasks well. Attitude of gratitude has given good results with subordinates. I am spending 10 mins, with them every day and appreciating them which I did not do earlier.”
-- Rajesh Menon
“I joined Toyota because of its name I am learning the Toyota way of working. Planning and time management has helped me in executing the work on time this has helped me in addressing internal customer issues.”
-- Venkatesh
“Road map destinations and bit size chunks has helped a lot and I am able to finish my report 2 days in advance earlier I would do it with out planning and then I would delay. Using win win principle I was able to help my colleagues with his work. Activity management has helped me in understand important and urgent”.
-- Arjun
“I used planning – time, activity management, road map leads to destination and chalked out a plan to complete task pending for 6 months. My boss has also agreed and I have been able to complete 20% of that task along with regular work and the process is on. Earlier a task was given to me and I would think it was difficult but now when a task is given to me I take it up thinking
-- Vivekananda
“During my trip to Japan I decided not to waste my time and I went and met car part dealers there and gathered information which I used during PCB trials.”
-- Ganesh
“Earlier we would do customer survey by asking them to fill up forms. But this time we called on maximum customer, success rate was 80%. We planned the job, spoke with empathy.”
-- Deepak
“Earlier our delivery was 75% we took the target of 80% we thought we can do it. Earlier no such initiative was taken. Now we divided the task into bit size chunks make expectations explicit to all dealers and we could achieve 82% success rate, so we feel great.”
-- Avik
“We wanted to improve on call management solutions we looked beyond the obvious analyzed the problem broke the activities between vendors into bit size chunks 2 days back we have stabilized the operations.”
-- Rafique
“There was a problem of scratches on the mirror which has been there for more than a year. Our team of 6 people took this issue used the group dynamic principle, road map leads to destination, time management tools and were able to solve this issue we found that the scratches were due to the packing material so the corrective action was taken and we feel happy about it”