Industry – Banking
Challenge
To get their managers to focus on Increase in CASA, Reducing NPA, Retail Banking and Enhanced Customer Satisfaction
Outcome
Born to Win process helped participants to believe in themselves and the team they work with to become proactive and to better understand the needs of the customers
Feedbacks
We have inculcated the habit of listening to the customers and this has resulted in reduction in customer complaints and they are satisfied.
-- Girija L, Chief Manager
Made it a routine to meet 3 new customers every week and thanks to that we could able to open new accounts with in the stipulated time. We are creating a database of new potential customers also
-- M G Sen, Chief Manager
Customers are now delighted and are appreciating service. Updating all system-based requirements to facilitate smooth functioning; Do not have much branch related customer complaints