Industry – Banking

Industry – Banking
Challenge – To get their managers to focus on Increase in CASA, Reducing NPA, Retail Banking and Enhanced Customer Satisfaction

 

Outcome – Born to Win process helped participants to believe in themselves and the team they work with to become proactive and to better understand the needs of the customers

 

Feedbacks –
 

We have inculcated the habit of listening to the customers and this has resulted in reduction in customer complaints and they are satisfied.
– Girija L, Chief Manager

 

Made it a routine to meet 3 new customers every week and thanks to that we could able to open new accounts with in the stipulated time. We are creating a database of new potential customers also
– M G Sen, Chief Manager

 

Customers are now delighted and are appreciating service. Updating all system-based requirements to facilitate smooth functioning; Do not have much branch related customer complaints
– R Anup Iyer, Special Assistant